| Speaker(s) | Title | Watch Presentation | Download Slides |
|---|
| Ray Poynter | Overview |  |  |
| Theo Downes-Le Guin | Can Software-Driven QDA Replace the Seasoned Researcher? | | |
| Jess Whittaker | Online and Social Media Monitoring | | |
| Paul Vittles | Listen Hear: Transformation through Learning How to Listen | | |
| Anna Tomkowicz | Online Text Analytics – Top Ten Tips: Welcome to the Oldest New Game in Town | | |
| Catriona Oldershaw | One Voice of the Customer: Where Social and Surveys Collide | | |
| Liz High | The Power Of Earned Media: Using Traditional And Social Media Research To Drive Advertising ROI | | |
| John Griffiths | Stop Looking at Carriages, Start Looking at Trains | | |
| Steve Rappaport | Putting Listening to Work: Achieving Business Objectives Over Time | | |
| Catherine van Zuylen | Social Media: The Next Frontier in Text Analytics | | |
| Carol Haney | Raw Honest Truth v2.0: Panel Based Social Media Research | | |
| Annie Pettit | Quick and Dirty or Slow and Careful: Social Media Data Speaks | | |