Robot helping growth

AI making a difference to real people

I think too much of the discussion about AI is focused on what it might deliver in the future. I believe it is important that we look at what has already been achieved to get a sense of where we are and where it might go soon. This post presents a set of examples from around the world and across various fields.

The Territory Map

The AI Territory – A Tool for Strategic Planning

In the fast-moving world of AI, organisations often struggle to decide which initiatives to prioritise. The opportunities seem endless, yet resources are limited, and different parts of the business may disagree on what matters most.

To cut through this, I use a framework I call The AI Territory. It adapts classic strategy tools (such as the Eisenhower Box and Value–Effort matrix) to the specific challenges of AI adoption.

Good, bad and ugly aspects of mandating universal adoption of AI in organisations.

AI Needs to be Compulsory

There is widespread agreement amongst seasoned consultants that if an organisation is going to realise the benefits of AI fully, it needs to be adopted throughout the organisation. I firmly believe this to be true, and I am working with a number of organisations to help them achieve this. However, there are good ways and bad ways of going about this that I will illustrate with three case studies. Norges Bank, Shopify, and Klarna.

Questionnaire Checking Agent

Creating an Agent to Check or Create Questionnaires

This is another post looking at the hot topic of Agents, building on the post from yesterday that created a Data Checking Agent. Today, I am looking at the combination of Instructions and Knowledge to create a more powerful Agent. Specifically, I will upload an Online Consumer Questionnaire House Style document and create a set of instructions to accompany it. For this example, I am going to use Copilot, but any LLM that allows agents to use Instructions and Knowledge would be suitable.

AI with flags from Japan, Thailand, Nigeria & UK

Exploring the Interaction of Language and ChatGPT

Ray Poynter, 28 June 2025 With Noriko Kishida (Japan), Tomoko Yoshida (Japan), Dangjaithawin (Orm) Anantachai (Thailand), and Seyo Adeoye (Nigeria), we have created a discussion and note relating to an experiment we ran earlier this year, examining the interaction between […]

Can I upload crosstabs to ChatGPT?

Can I upload CrossTabs to ChatGPT?

This post looks at how you can upload market research crosstabs to ChatGPT to help find the story in the data? The answer is yes, up to a point, if done carefully.