Mind The Gap – Consumer Centricity in a nutshell
Click here to access the slides Click here to access the slides Transcript of recording with Tom De Ruyck – generated automatically by HappyScribe which means it will be about 80% accurate – if you spot confusing errors, please email ray@new-mr.com. The timestamps are included to help you jump directly to a point of interest. [00:00:10.180] – Tom De Ruyck Hi, everyone, thanks for joining in. I’m Tom. I’m a managing partner at inScience Consulting, and today I have this presentation for you. Mind the gap or mind the gaps towards consumer centricity. So I want to talk to you about what actually is needed to reach consumer centricity. This quote is one of my favorites, the only constant is change, and the rate of change is increasing or you could put it. In other words, there will never be as little change in the world. [00:00:57.110] – Tom De Ruyck As we experience today and in the last 12 months during the pandemic, we have even seen, I think, an acceleration of the speed of change, the pandemic acted as a tailwind for a series of trends that were already going on, but that have just […]