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Topic: CX

Human-centricity from CX to HX Video Human-centricity from CX to HX Over the last twenty years there has been a shift from product-centricity to customer-centricity and the next step… 17 May 2021 The future of research reporting – A client-side perspective Video & Slides The future of research reporting – A client-side perspective Recent studies conducted by NewMR have indicated the quality gap in perceptions between market research report creators vs.… 19 March 2020 Memories of the Future: Foresight Driven Innovation Video & Slides Memories of the Future: Foresight Driven Innovation In disruptive times organisations cannot afford to be reactive. Instead we need foresight driven innovation i.e. more thoughtful… 19 March 2020 What is CX and where is it heading? Video & Slides What is CX and where is it heading? Everyone is talking about CX, with roles spanning from defining the customer journey to managing the call center.… 17 March 2020 CX’s Coming of Age Video & Slides CX’s Coming of Age This year marked the 21st anniversary of Pine and Gilmore’s Experience Economy, with customer experience management reaching age… 17 March 2020 Move over UX and CX, here comes HX – Human Experience Video & Slides Move over UX and CX, here comes HX – Human Experience In earlier times the focus tended to be on the product and/or service. More recently the focus has… 16 March 2020