Click here to access the slides Human-centricity from CX to HX No Description Click here to access the slides Transcript of recording with Ray Poynter – generated automatically by HappyScribe which means it will be about 80% accurate – […]
Click here to access the slides The future of research reporting – A client-side perspective Recent studies conducted by NewMR have indicated the quality gap in perceptions between market research report creators vs. end users. This session builds on those […]
Click here to access the slides Memories of the Future: Foresight Driven Innovation In disruptive times organisations cannot afford to be reactive. Instead we need foresight driven innovation i.e. more thoughtful consideration of long term change and its impact on […]
Click here to access the slides What is CX and where is it heading? Everyone is talking about CX, with roles spanning from defining the customer journey to managing the call center. So what is CX? And more importantly, what […]
Click here to access the slides CX’s Coming of Age This year marked the 21st anniversary of Pine and Gilmore’s Experience Economy, with customer experience management reaching age of majority across the globe. However, CX Maturity level-wise, most global brands […]
Click here to access the slides Move over UX and CX, here comes HX – Human Experience In earlier times the focus tended to be on the product and/or service. More recently the focus has shifted to the customer/user/view etc, […]
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