Human-centricity from CX to HX

Click here to access the slides Human-centricity from CX to HX No Description Click here to access the slides   Transcript of recording with Ray Poynter – generated automatically by HappyScribe which means it will be about 80% accurate – […]

Real qual for real Research and Development

Click here to access the slides Real qual for real R and D Real qual isn’t just focus groups. It doesn’t have to be IDI’s. It can be digital, it can be agile. It’s about the depth of understanding and […]

Move over UX and CX, here comes HX – Human Experience

Click here to access the slides Move over UX and CX, here comes HX – Human Experience In earlier times the focus tended to be on the product and/or service. More recently the focus has shifted to the customer/user/view etc, […]