Allen Porter brings more than 20 years of market research automation knowledge—earned managing the technology platform for one of the industry’s largest global research operations—to his role as Vice President of Customer Success. Allen is responsible for overseeing all aspects of the customer support experience at Survox, including technical support, best practice knowledge transfer, and professional services.
Before Survox, Allen was the Director of Research Technology at Maritz Research where he was responsible for online and phone based data collection systems. Allen holds a Master of Public Administration degree and BS from Missouri State University.
Allen’s customer experience philosophy reflects his deep understanding of the time-sensitive nature of research and his keen ability to visualize the customer’s situation. He encourages his teams to be the customer’s voice within the company, advocating for customer-centric changes, enhancements, and processes.