Ray Poynter reviews Malcolm Gladwell’s new book Talking to Strangers. Ray’s recommendation is to read the book (or listen to it on Audible), but not to accept everything you hear as science or fact.
Barney Larkin highlights the need for agile, human-centric approaches with two case studies from insurance related companies, Waggel and VouchForMe.
Here is seven-point outline of the differences that define online research communities.
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