Dr Marie-Claude Gervais is Director of Research at Further. She is a social psychologist and qualitative methodologist with more than 20 years’ experience in social and commercial research. A former Lecturer in Social Psychology at the London School of Economics, Marie-Claude has co-founded and led two full-service agencies specialising in research with ‘seldom heard’ groups (e.g. ethnic minority communities, LGBT people, disabled people, older people, etc.), delivering impactful insight to corporate, government and third sector clients.