Mind The Gap – Consumer Centricity in a nutshell

Click here to access the slides Mind The Gap – Consumer Centricity in a nutshell In this presentation Tom will discuss the 3 gaps between brands and consumers that need to be closed in order to become a true consumer-centric […]

What Women Want (Hint: It’s Not Hello Kitty)

Click here to access the slides What Women Want (Hint: It’s Not Hello Kitty) Charlotte Wilkinson, Founder of Hello Sister, Singapore, shares why it’s important for brands to understand and support women, particularly as more and more female consumers control […]

Move over UX and CX, here comes HX – Human Experience

Click here to access the slides Move over UX and CX, here comes HX – Human Experience In earlier times the focus tended to be on the product and/or service. More recently the focus has shifted to the customer/user/view etc, […]

Human Insight as a Global Nervous System

Click here to access the slides Human Insight as a Global Nervous System Increasingly, we are seeing terms like Human Business, Human Technology and Human Brands used across the media to describe a modern approach. But what does this mean? […]