CX, UX and HX

SpeakerTitleVideoSlides
Fiona Blades What is CX and where is it heading?
Andreea Coca CX’s Coming of Age
Matthew Hellon, Jack Miles Using UX Thinking to Accurately Measure Value
Dmitry Gaiduk One App Instead of Lab: how to optimize mobile experience and conversions with right user testing
Amélie de Brem, Ray Poynter Move over UX and CX, here comes HX – Human Experience