| Fiona Blades |
What is CX and where is it heading? |
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Slides |
| Andreea Coca |
CX’s Coming of Age |
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Slides |
| Matthew Hellon, Jack Miles |
Using UX Thinking to Accurately Measure Value |
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Slides |
| Dmitry Gaiduk |
One App Instead of Lab: how to optimize mobile experience and conversions with right user testing |
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Slides |
| Amélie de Brem, Ray Poynter |
Move over UX and CX, here comes HX – Human Experience |
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Slides |
