Listening is the new asking

Carol Haney Raw Honest Truth v2.0: Panel Based Social Media Research
Liz High The Power Of Earned Media: Using Traditional And Social Media Research To Drive Advertising ROI
Catherine van Zuylen Social Media: The Next Frontier in Text Analytics
Anna Tomkowicz Online Text Analytics – Top Ten Tips: Welcome to the Oldest New Game in Town
Theo Downes-Le Guin Can Software-Driven QDA Replace the Seasoned Researcher?
Catriona Oldershaw One Voice of the Customer: Where Social and Surveys Collide
Paul Vittles Listen Hear: Transformation through Learning How to Listen
Steve Rappaport Putting Listening to Work: Achieving Business Objectives Over Time
Annie Pettit Quick and Dirty or Slow and Careful: Social Media Data Speaks
Jess Whittaker Online and Social Media Monitoring
John Griffiths Stop Looking at Carriages, Start Looking at Trains
Ray Poynter Overview