Appreciating Asia Pacific – Part 2

Last week I wrote about my week in Singapore, with Vision Critical and MRMW. This week I exchanged the warmth of Singapore for the distinctly more chilly streets of Hong Kong, Shanghai, and Tokyo. Monday and Tuesday were spent in Hong Kong, with my Vision Critical colleagues and, one of our key partners in the region, ABN Impact. Monday focused on meetings with clients and prospects and on team training/briefing sessions. On Tuesday morning ABN Impact put on a great insight community event at the JW Marriott. The speakers included Bashuli Sane from Cathay Pacific and Mike Sherman (ex-SingTel) who wowed the audience when they shared how insight communities were bringing the customer into every aspect of the decision making process – I gave an introduction to communities presention, helping fill in the broader picture of what an insight community is and how they are built, managed, and developed. The market in Hong Kong is quite developed and the Q&A session focused on practical issues, such as recruitment, language (e.g. working in English, simplified Chinese, and traditional Chinese), and incentives. Wednesday morning saw the Vision Critical roadshow in Shanghai, the guests of the Mandarin Oriental, and in the company of […]

Market Research in Japan, an Alternative Adoption Curve

Click here to read in Japanese – 日本語 Most market researchers are familiar with the Rogers Adoption Curve, which divides the adoption of a successful new technology in to Innovators, Early Adopters, Early Majority, Late Majority, and Laggards. In a typical version of the curve, the proportions tend to be: Innovators 2.5% Early Adopters 13.5% Early majority 34% And the slower two categories make up 50%. However, in Japan, in market research and perhaps beyond, I think the proportions in the Rogers Adoption Curve need re-visiting. Data presented by Mr Hagihara (author of ‘Next Generation Market Research’) at a meeting of JMRX in Tokyo this week, showing the adoption of CATI in the 80s and 90s, suggests that Japan was slow to innovate in market research. More recently the data presented by Mr Hagihara show that Japan was very slow to start to adopt online surveys. However, by 2011 Japan had the highest percentage of online research in the World. In Japan 40% of research in 2011, by value, was conducted online, according to JMRA and ESOMAR. Talking with leading opinion formers in Tokyo this week, I formed the opinion that the Adoption Curve has a different shape in Japan. […]

How to run a successful MROC in Japan?

Click here to read in Japanese – 日本語 Yesterday in Tokyo I attended two events (one run by the JMA and one by JMRX – sponsored by GMO Research) and a client meeting, and one specific question arose at all three. The background to the question lies in Japan’s experience with MROCs (in particularly short-term, qualitative research communities). Although some companies have been very successful, several others have not, and some clients are beginning to be worried about MROCs. So, the question I was asked three times was “How do you create a good MROC in Japan?” By the time I had spoken to three audiences I had refined my answer down to three clear points: Good recruitment. A short-term, qualitative MROC (e.g. one month, 60 people) needs to be based on the right people. These people need to be informed about what they will be expected to do, they need to understand how to access the MROC, they need to be engaged with the topic (they might love the topic, hate the topic, be curious about the topic, have recently started using it, or perhaps have given it as a gift – but they need to be engaged). Good […]