Face-to-face events are on hold and organsiations around the world are rushing to find suitable virtual alternatives. What questions do we need to ask and answer to determine good solutions to the problems created by the lack of the F2F option?
Ray Poynter’s feedback from the November 2019 ESOMAR Council Meeting.
IFF International took a selection of its clients and a keynote speaker to island of Lampedusa – learn why this is was both fun and good business sense.
Posted by Ray Poynter, 28 May Last week’s ESOMAR APAC Conference in Macau was an amazing success with about 300 attendees and there is lots to report back, but I will start with the big message, China is shaping up to be one of the biggest forces in market research over the next few years. Indeed, at the end of my presentation on global research I made the prediction that over the next five years the MR turnover in China would double, making it the third largest market for MR, after USA and UK and ahead of Germany and France. The Rise of China and MROver the last decade, the Chinese economy has grown but it has also matured. As the market matures it becomes ever harder to sell products and services and marketing becomes ever more important, and all that competition and marketing leads to a demand for more market research. Globally one of the big changes in MR is the increase of non-traditional research, which mostly means digital research. In 2013 this non-traditional research accounted for 39% of all research spend, by 2017 this had increased to 46% and soon (perhaps already) 50% of every research dollar will […]
ESOAMR’s oversight and strategic planning is centred on the ESOMAR Council. Here is an update and what is happening at ESOMAR.
Posted by Ray Poynter, 1 November 2018 We are surrounded by new approaches to understanding customers and markets, for example: behavioural economics, automated facial coding, neuroscience, chatbots, passive tracking, Artificial Intelligence, and of course big data. However, evaluating these new options is becoming ever harder, because there are so many of them, and because they make claims that are based on technologies that are hard for non-experts to understand. In this post, I want to share some of the techniques I use to assess innovations in market research and insight. In essence, I look at the following issues: Can it be provided by multiple suppliers? If an innovation can only be utilised via one supplier, it is much less likely to be successful, and I am much less likely to recommend it. Good innovations benefit from competition, prices come down when there is competition, and the diffusion into a market is accelerated if several solutions are available. When online surveys burst on the scene, we could use several different platforms to write the surveys, and choose between several difference panel companies for the sample – this promoted adoption, and cost reductions. Does it increase speed and/or reduce net price? In […]
Posted by Ray Poynter 16 August 2018 Last week I had the honour to attend the Australian AMSRS Annual Conference in Melbourne, and once again it was a great event, leaving my head full of new ideas, and my batteries re-charged with a love for market research and insights. The success of the AMSRS conference was built on four key pillars: The people, starting with Leslea Clements and Elissa Molloy, extending to the wider AMSRS team (staff, board members, volunteers etc), and the programme committee. The excitement of the new, in particular the way the invited speakers made a point of pushing the boundaries of what we mean by market research and asking questions about where next? The best of the old, AMSRS makes plenty of space available in its programme for social research, methodology papers, case studies, and initiatives such as the better surveys project – ensuring that the core skills and assets of market research are retained and enhanced. The social side, AMSRS dinners are legendary, blending a great chance to meet people and simple, unadulterated fun. For me the key highlights were: WIRE – Women in Research. On the evening before the conference proper WIRE organised an […]
Earlier this week I attended the IIeX APAC Conference in Thailand and it was a fantastic event – I strongly recommend it for next year. Although most of the presentations were great, there were occasional reminders about things that presenters need to be aware of when presenting at conferences, and in particular at international events. Make your first couple of sentences clear, welcoming, and redundant. When you first start to speak, the audience needs to tune in to your voice, to assess your speed and volume, and get used to your accent. If you have a truly international audience, there is a good chance that 50% of the room will not really understand your first couple of sentences – that is why they should be redundant. For example, I might start a presentation about the ESOMAR Pricing Study with something like “Good morning, my name is Ray Poynter, and I am based in the UK. Today, I am going to be exciting you with five important messages from the ESOMAR Pricing Study”. This sets the tone, is polite, is redundant, and allows the audience to tune in to my voice and pronunciation. Avoid words, examples and metaphors that might be […]
This week, Ray Poynter was the opening keynote speaker at the JMRA (Japanese Market Research Association) Annual Conference in Tokyo. Ray’s topic was ‘Where next, and how do we get there?’ The four final points, the big picture, that Ray left the audience with were: Traditional Research is yesterday New methods are the future A dichotomy is emerging Data / DIY / Automation / AI Consultancy and Storytelling The tide of change is mostly English The key priorities for clients are usually in the following order: Speed Cost Agile Quality If you would like to download a copy of Ray’s presentation click here.
A couple of weeks ago I was at a conference in Lisbon and spent five days listening to some very smart people share some really valuable information (see my summary of new findings in mobile market research). However, many of the presentations at the conference were rendered less impactful because of the way the presenters showed numbers. There are some easy ways to make numbers more accessible and impactful, and in this post I share a few of them. Note, this post does not focus on data visualisation – that will be another post. This post looks specifically at six easy steps you can take to ensure that the numbers you display can help tell the story, increase engagement, promote understanding, and make action more likely. 1) Use Fewer Numbers The first tip is to simply use fewer numbers. Imagine that you had to pay 5 dollars for every number you included in your presentation; you would soon cut back the quantity of numbers. The key question to ask is whether each specific number says something useful. If it doesn’t, drop it from the presentation (even if it stays in the background data, notes etc.) Instead of showing the top ten, […]