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Customer Experience & UX

CX, UX and customer-journey research.

Platform Showcase – The Insights Copilot from YouScan Video & Slides Platform Showcase – The Insights Copilot from YouScan Alex Orap Founder and Chief Growth Officer, YouScan, and Jenya Terpil Head of AI, YouScan. showcase the Insights… 16 July 2024 NewMR AI Update – July 2024 Event NewMR AI Update – July 2024 NewMR Webinar Monday 15 July, 2024 Broadcast time 10am New York (3pm London, 4pm Paris & Amsterdam) The… 15 July 2024 The UX Lexicon is Born – clear communication and understanding for all researchers Video & Slides The UX Lexicon is Born – clear communication and understanding for all researchers The UX Lex is “an evolving, interactive glossary,” which started with UX research terms, and has since evolved… 17 May 2021 Design for behaviour change Video & Slides Design for behaviour change Digital solutions offer great promise to positively impact health and wellness outcomes from improved water drinking to the… 17 May 2021 Human-centricity from CX to HX Video Human-centricity from CX to HX Over the last twenty years there has been a shift from product-centricity to customer-centricity and the next step… 17 May 2021 Inclusive Research – Making research accessible to people with disabilities Video & Slides Inclusive Research – Making research accessible to people with disabilities When designs are inclusive, everyone wins. Curb cutouts facilitate wheelchairs, baby strollers, and rolling suitcases. Smartphone interfaces that… 28 February 2021 HX, CX and UX Event HX, CX and UX Webinar – Thursday 13 May In this webinar we focused on trends in HX, CX and UX. The… 13 May 2021 Inclusive Research – Making research accessible to people with disabilities Event Inclusive Research – Making research accessible to people with disabilities Webinar Thursday, 25 February 2021 You can access the slides and recordings by clicking here. When designs are inclusive,… 25 February 2021 Real qual for real Research and Development Video & Slides Real qual for real Research and Development Real qual isn’t just focus groups. It doesn’t have to be IDI’s. It can be digital, it can… 19 March 2020 The future of research reporting – A client-side perspective Video & Slides The future of research reporting – A client-side perspective Recent studies conducted by NewMR have indicated the quality gap in perceptions between market research report creators vs.… 19 March 2020 Memories of the Future: Foresight Driven Innovation Video & Slides Memories of the Future: Foresight Driven Innovation In disruptive times organisations cannot afford to be reactive. Instead we need foresight driven innovation i.e. more thoughtful… 19 March 2020 What is CX and where is it heading? Video & Slides What is CX and where is it heading? Everyone is talking about CX, with roles spanning from defining the customer journey to managing the call center.… 17 March 2020